Refund policy
Are returns accepted?
Yes, under specific conditions.
Return request period
The customer has 7 calendar days from the date of receiving the product to request a return.
Return conditions
A return will only be accepted if:
The product arrives defective
The product arrives damaged
An incorrect product was sent
❌ Returns are not accepted for:
- Used products
- Opened or handled products
- Customer mistakes when ordering size, model, or color
- Shipping carrier delays
Refunds
If the return is approved:
A full or partial refund may be issued
The refund will be processed within 5 to 10 business days
Return shipping costs
- If the mistake is from the store → the store covers the return shipping cost
- If it is a customer mistake → the customer covers the shipping cost